Returns & Exchanges

At MTI Online Store, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your MTI account and navigate to the order history section to select the items you wish to return and receive a return authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing