Frequently Asked Questions

Everything you need to know about shopping with MTI Online Store

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international shipping can take 7-21 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

MTI Online Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9:00 AM to 5:00 PM EST.